Modernizing a Texas city: How Claro Enterprise Solutions led a digital transformation

City governments do a lot to maintain the functionality of resources we all depend on – from managing parks and recreation services to police and fire departments, housing and medical emergency services, municipal courts, public works, and transportation – they maintain it all. So, it’s no wonder their operations rely on robust, dynamic moving parts to fulfill their civic responsibilities.  

For one city in Texas, the need to upgrade the infrastructure that facilitates these tasks efficiently recently became glaringly evident. Their outdated operations could not keep up with the network speed, scale, and security demands essential to running modern city operations.  

Recognizing the pressing need for change, the municipality sought a partner who could deliver efficient solutions and support to revitalize their systems. Claro Enterprise Solutions answered their call, setting the stage for a digital transformation.

The challenge

The city’s small IT team was challenged with significant hurdles that required expert intervention and considerable time to address, risking the disruption of vital city operations. These demands would require flexibility and response time beyond the team’s capabilities, leaving the city to weigh its options for improvement.

The transformation

By collaborating with Claro Enterprise Solutions – a single source provider of IT solutions, Network, and Connectivity services – the city transitioned to a Managed Service Provider (MSP) model, yielding incredible results that would impact the entire municipality.

Cost savings & budget management

By imposing solutions such as Unified Communications as a Service (UCaaS), the city was able to improve productivity, streamline workflows for better collaboration, and enhance scalability and flexibility for their workforce. This implementation also eliminated outdated phone systems and inefficient data connectivity plans, cutting communication costs by approximately 25%.  

This allowed the city to reduce unexpected costs and provide a clear financial map for the road ahead.

Enhanced response resolution & security

With a state-of-the-art Managed Perimeter Security service, featuring Next-Generation Firewall capabilities, the city countered cyber threats and enabled advanced detection and prevention.

The result – incident response times were slashed from 4 hours to 30 minutes, and resolution times were cut from 12 hours to two. This is in addition to updated security measures that include advanced protocols such as encrypting voice calls and employing web filtering to mitigate data loss risk.

Scalable networking solutions & operational efficiency

The introduction of SD-WAN technology transformed network operations by merging multiple connectivity technologies to enhance security and simplify data transfer across locations.  

This service ensures consistent and reliable communication with minimal disruption to city operations while utilizing remote and proactive monitoring to reduce downtime from 18 hours to just 26 minutes.

Future potential

Claro Enterprise Solutions’ partnership with this Texas city brought about significant improvements to its operational efficiency, cost management, and security. By transitioning to a Managed Service Provider model, the city not only cut communication costs by 25% but also achieved a dramatic reduction in response and resolution times to imposing threats. The implementation of SD-WAN technology only served to enhance network reliability, reducing downtime from hours to minutes.  

The city continues to explore further improvements to its IT infrastructure, including cloud-based initiatives and advanced cyber security education as well as physical security upgrades such as AI-enhanced public surveillance systems. With Claro Enterprise Solutions as its trusted MSP, it has the flexibility it needs to innovate without overburdening its IT team, allowing it to focus on its core mission – serving its citizens.

Read the full case study to learn more about this city’s transformation.