Ricoh Selects Unified Communications as a Service Solution from Claro Enterprise Solution
Challenge
Claro Enterprise Solutions’ UCaaS solution is carefully architected to support enterprise digital transformation strategies utilizing collaboration and voice technologies. Specifically, the UCaaS solution delivers a consistent experience across devices, media, and platforms, at any location. It is scalable, allowing organizations to easily grow the number of users and functionalities. The UCaaS solution uses a cloud backbone to enhance business continuity and availability.
"Claro Enterprise Solutions’ consultative approach from pre-sales, project managers, and implementation engineers guaranteed that they understood our unique “pain points” and that our needs were effectively communicated. The result of their efforts translated into a solution that optimizes our organization’s operations and ensures our new UCaaS solution goes beyond our expectations."
The Solution
Ricoh prioritizes customer service; they required that their new solution help deliver the same customer experience across all offices, including their international branches. The UCaaS solution met this need by providing the same mobility app to all Ricoh offices and employees. Using the mobility app, no matter which individual a Ricoh customer interact swith, they are now supported by the same seamless technology experience.
Understanding Ricoh’s Unique Requirements
Claro Enterprise Solutions worked closely with Ricoh to understand their requirements and to help guide them through their decision-making process. The UCaaS solution required specific customizations to fit Ricoh’s needs. To start, we integrated the UCaaS regional platform (14 countries & 1600 stations) with Ricoh’s existing Private Branch Exchange (PBX) infrastructure using a unified numbering plan. Next, we leveraged local voice gateways to integrate with Ricoh’s Public Switched Telephone Network (PSTN), followed by creating an integration with Lightweight Directory Access Protocol (LDAP - Customer Active Directory).
"We were incredibly pleased that Claro Enterprise Solutions led with confidence and technological knowledge throughout the project. We are pleased to continue to grow our technological partnership with Claro Enterprise Solutions."
Benefits
Ricoh wanted more than just a communications solution provider. They required a long-term technology partner, which they found in Claro Enterprise Solutions. To support Ricoh’s ongoing support needs, we delivered a single point of contact model for engineering, service delivery, and service assurance, including an international 24/7 Network Operation Center. Claro Enterprise Solutions’ consultative approach ensured that they met every Ricoh pain point and guaranteed that the implementation met Ricoh’s expectations by adapting to the urgency of their business. The final implementation allows Ricoh to strengthen and now grow international relationships.
"Claro Enterprise Solutions’ UCaaS solution allowed Ricoh to move from a Capital Expense (CapEx) model to an Operating Expense (OpEx) model. The cost-effective offer paired with the high added value functionalities of the UCaaS solution exceeded Ricoh’s expectations."
Insights
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Solutions
Experience world-class digital capabilities. Run faster and more efficiently leveraging existing systems and our award-winning enterprise technology services.
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Solutions
Experience world-class digital capabilities. Run faster and more efficiently leveraging existing systems and our award-winning enterprise technology services.